TERMS AND CONDITIONS

Welcome to Bloom Outdoor, where we strive to tailor our beautiful furniture according to the individual taste and style of each and every customer.

By using our website bloom-outdoor.com and making a purchase from us you automatically agree to our terms and conditions as detailed below, if you have any questions please don’t hesitate to contact us at office@bloom.furniture

These Terms and Conditions relate to the use of www.bloom-outdoor.com (the “Site”).

We may update our Terms and Conditions (and the documents referred to in them) from time to time and we will upload any such changes onto the Site.

1. ABOUT US

This website is operated by Bloom Outdoor Furniture Trading LLC (“we”). We are registered in the UAE with the DED under license number 755560 and with our registered address at Vincitore Boulevard, Showroom 11+12 Dubai.

2. WEBSITE AVAILABILITY

We may need to withdraw or amend the Site without notice and we will not be held liable if the Site is unavailable at any time.

3. PRIVACY POLICY

We are committed to protecting your privacy and will only collect, store and use your personal information in accordance with the Data Protection Act 1998.

When you make a purchase on bloom-outdoor.com you will need to provide your contact details. We will keep a record of this information and any correspondence from you so that we can manage your orders and maintain a high level of customer service.

We will use your information to manage your order, process your payment, and arrange the delivery. We may also provide you with information about our services, and to let you know about offers and new products.

We will share your information only if we are requested to do so by the police, government authority or regulatory body investigating illegal activity.

We will look after your information carefully, however we cannot guarantee the security of information passing between us via the internet. We will not accept any liability for any damages that you or others may suffer as a result of a loss of personal data. All personal information stored by us is kept securely.

We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail except in accordance with this Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

4. DISCLAIMER

To the fullest extent permitted by law, we exclude all liability for damages arising out of or in connection with your use of the Site.

5. COPYRIGHT

6. THE CONTRACT

Your order constitutes your offer to purchase products from Bloom Outdoor Limited. When we receive your order we will send you an email confirming receipt of the order and it’s details. We will accept your offer to purchase and conclude the sale contract when we deliver the product to you.

7. PAYMENT

We accept different methods of payment including bank transfer, cash, cheque or credit card, as per our payment terms. Fees may be applicable depending upon the payment method chosen.

8. DELIVERY

We deliver all over the UAE for free. At the time of ordering we will provide an estimated delivery lead time and we will make every effort to meet this estimate. We will provide updates in the interim period, and should the expected delivery time change significantly, we shall notify you by email. We will contact you close to the intended delivery date to arrange a suitable time for us to bring the furniture to its new home. If you are unable to accept delivery of goods as agreed, we will contact you to rearrange a delivery time. We may then need to invoice you for a (further) delivery charge in this event.

9. CUSTOMS

When you order products for delivery outside the UAE, they may be subject to import duties, taxes and VAT. You will be responsible for payment of any such import duties and taxes when the delivery reaches its specified destination.

10. CANCELLATIONS & RETURNS

You have the right to cancel your order, even if the goods are not faulty, and no explanation is required! You may request a refund within 14 days of receiving the goods if you wish to cancel, and you have a further 14 days to return the goods after you tell us. We will provide a full refund within 14 days of receiving the goods back. Goods have to be in 'as new' condition. Returns are not possible for customized furniture.

The cancellation request can be sent via email to: office@bloom.furniture

Consequences of cancellation

If for whatever reason you decide to cancel your order, let us know so that we can arrange for it’s collection. Depending upon the reason for the return they may be a small charge for our collection costs. Please ensure that you don’t cause any damage to the furniture since you may be liable for any loss in value that occurs.

Please note that any customised pieces (those that have been designed or altered to meet your specific requests), may not be eligible for a return.

In the very unlikely event that a product is delivered with damage or is the wrong item, we will either repair or replace it, or refund in full. We will contact you to confirm when your return or exchange has been processed. Please contact us as soon as possible and we will arrange collection of the item if necessary.

11. FORCE MAJEURE

We are not liable for any failure to perform any obligation under these Terms and Conditions due to an event beyond our control including, but not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance our obligations shall be postponed for the period of time that the circumstances continue.

12. WAIVER

Failure at any time to insist upon strict performance of any of your obligations under these Terms and Conditions, or if failure to exercise any of the rights or remedies to which we are entitled under them, does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. No waiver of any of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

13. SEVERABILITY

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to apply to the fullest extent permitted by law.

14. Privacy policy

Credit/debit card details and personally identifiable information will not be stored, sold, shared or rented to any third parties

15. Refund Policy

Refunds will be done on the original mode of payment used

16. Terms & Conditions

Governing Law and Jurisdiction, Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE. Will not provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries in accordance with UAE law